Often social media marketing (SMM) falls under the broad heading of digital marketing. However, a vast majority of firms prefer to dedicate a team or even a whole department to manage social media marketing. Like any other type of marketing, social media marketing focuses on how best to inform potential buyers about a particular product or brand so that they make the purchase. Although social media sites have ads, business people use them to do more than just that:
- They engage with fans and followers.
- They use live streaming to communicate with the audience
- They hold events to get more people involved with and interested in the brand
- They post material that resonates with the target audience.
- They take care of customer questions, suggestions, and calls
As any successful company understands, in order to serve its customers, it first has to understand them and their needs. Currently, more than half of the world’s population uses social media, and according to
Upcity’s survey of small businesses, social media comes first. This implies that the majority of business entities rely on specific social media platforms to identify customers, increase sales, and market products and services in the market respectively. Marketing on social sites is a form of digital marketing but the two aren’t required to be used in order to be paid.